Frequently Asked Questions
Everything you need to know about shopping with Altru Apparel.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, Altru Apparel is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes to ensure our environmental footprint is as small as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey until it reaches your doorstep.